We take your privacy seriously. Learn how interwin collects, uses and protects your personal information with the highest security standards.
Updated: January 2026At Interwin, your privacy is not just a legal obligation — it is a responsibility we embrace wholeheartedly. This Privacy Policy transparently explains how we handle your personal information from the moment you register through every transaction you make on our platform.
This document is written in plain language because we believe every user has the right to know what happens with their data. We do not hide any information behind complex technical jargon.
This Privacy Policy applies to all services offered through the Interwin website, our mobile app, and any official communication channels we operate. By using the Interwin platform, you agree to the practices described in this document.
Our Commitment: Interwin will not sell, rent, or trade your personal data to third parties for marketing purposes. Your data is used solely to enhance your experience on our platform and to ensure the security of every transaction.
We only collect data that is strictly necessary to provide you with a safe and seamless service. Below are the categories of data we collect along with their specific purposes:
| Data Categories | Type of Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | KYC verification, fraud prevention |
| Contact Information | Phone number, email address, residential address | Account communications, transaction verification |
| Financial Information | Bank account number, deposit and withdrawal records | Payment processing, AML compliance |
| Usage Data | Game records, activity logs, game preferences | Service improvement, platform analytics |
| Technical Data | IP address, device type, web browser, location | Account security, unauthorized access detection |
In addition to data you provide directly, we also collect information automatically through cookies and tracking technologies as you browse our platform. This includes pages you visit, session duration, and interactions with specific features.
Minimum Data Principle: Interwin only collects data that is strictly necessary for a specific purpose. We do not collect excessive or irrelevant data beyond the services we offer.
Every piece of data we collect has a specific and legitimate purpose. We do not use your data for purposes unrelated to the services you use.
Interwin does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are limited situations where we need to share certain information to enable our services to function properly.
Our Guarantee: All third parties working with interwin are required to sign strict data protection agreements. They are only permitted to use your data for the specific agreed purposes and may not use it for any other reason.
Protecting your data is a technical priority we take very seriously. interwin implements multiple layers of security to ensure your information is always protected against both external and internal threats.
Important Note: While we take every reasonable measure to protect your data, no system is ever 100% secure. We encourage you to also play your part by using a strong password and never sharing your login credentials with anyone.
Under applicable data protection laws, you have the following rights regarding the personal data we hold about you. interwin is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of all personal data we hold about you. This request will be processed within 14 working days at no charge.
If any information we hold is inaccurate or out of date, you have the right to request that we correct it promptly. You can update basic information directly from your account settings.
You may request the deletion of your personal data under certain circumstances. Please note that some data may need to be retained for legal compliance purposes for a specified period.
You have the right to object to the processing of your data for direct marketing purposes at any time. Once your objection is received, we will immediately stop using your data for that purpose.
You have the right to receive your personal data in a machine-readable format (such as JSON or CSV) so you can transfer it to another platform if you wish.
Under certain circumstances, you may request that we restrict how we process your data, for example while a dispute about data accuracy is being resolved.
How to Exercise Your Rights: To submit any request related to your data rights, contact our support team via Live Chat or email at [email protected]. We will verify your identity before processing any request to protect the security of your account.
The interwin platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. For the best experience, we recommend allowing all necessary cookies to function.
Interwin retains your personal data only for as long as it is needed for the stated purpose or to meet legal obligations. Our retention policy is designed to balance operational needs with your privacy rights.
Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.
Interwin reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to notifying you of any material changes.
When there are significant changes to this policy, we will:
Continued use of the interwin platform after changes take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how we handle your personal data, our privacy team is ready to help. We take every enquiry seriously and strive to provide a satisfactory response in a timely manner.
Our Commitment: Our dedicated data privacy team continuously monitors the platform's compliance with this policy. We proactively identify and address any privacy risks before they become issues for our users.
Six layers of protection keeping your privacy secure at all times
All data transmitted between your device and our servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Interwin has never and will never sell your personal data to any third party. Your data belongs entirely to you, and we act only as its responsible custodian.
Manage your privacy settings directly from your account. Set communication preferences, review activity logs, and control cookie choices — all self-service, no need to contact support.
The usage data we use to improve the platform is fully anonymised. No personally identifiable information is contained in the analytics data we process.
Our platform undergoes thorough security reviews by independent experts on a regular basis. This ensures our data protection systems are always updated against the latest threats.
The Interwin Privacy Policy is designed to comply with applicable data protection laws. You can be assured that your rights as a user are recognised and legally protected.
Answers to the most frequently asked questions about privacy at Interwin